Returns and replacement
During 14 days following to delivery of your order, you may request the exchange or refund of item contacting us by email firstname.lastname@example.org, unless it’s personalized and was made according to your specification. The item must be returned to us on perfect unused condition. This means that it should not be damaged, washed, soiled or worn and that any labels, tags and packing bag should be intact. Articles that do not meet these conditions will be returned to you and the both way shipping costs will be charged.
When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
Please note that you are responsible for the return shipping costs. Once you wish to return the item, you should inform us by email email@example.com and consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return address: dellshop.lt, Jurbarko str. 2A, Kaunas, LT-47183, Lithuania
Not later than within 14 days of receiving your returned items we will examine them and notify you about the right to a refund by email. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. Also note that additional duties, taxes or any additional charge you may have, will not be refunded by dellshop.lt.
We might not be able to exchange returned items for another size or item. You should contact us by email firstname.lastname@example.org and inform us if you wish to buy another product or change the size. In the case of an exchange, dellsho.lt will not charge any additional charges for shipping the new items.
Please note that if an order is refused due to unexpected additional fees, once the refund has to be made, dellshop.lt will have the right to charge both way shipping costs and any additional fee that might occur.
Please note that all sales of Sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against Sale purchases and the Return, Refund and Exchange conditions will not apply.
We cannot guarantee that colors of the products on our website will be true to life. Therefore cannot be held responsible for variations in colors since this depends party on the color settings of your computer monitor or telephone.